Refund policy

We want you to be able to order with confidence. If a garment is not right, this policy explains the return window, the condition we ask for, and how a refund is paid.

This policy is provided by ASHLEY NICOLE LISTER, 500 Blount St, Longview, Texas 75602, United States.

30-day return window

You may request a return within 30 days of delivery. To be eligible, the item must be unworn, unwashed and free of perfume, make-up or other marks, with the original tags still attached. Please include your order number or the packing slip so we can identify the order.

How to start a return

Contact us through our service@ashleyvogue.shop or telephone +1 9784540405 with your order number and the item you would like to return. We will reply with the return address and simple instructions, usually within one business day. Please do not send an item before contacting us, so that we can log it correctly.

Return shipping

If the item is faulty, damaged in transit or not what you ordered, we will provide a prepaid return label or reimburse the return postage. If you are returning an item because you have changed your mind, you are responsible for the cost of return shipping. Please use a tracked service, because we cannot refund a parcel that never reaches us.

Refunds

Once the return arrives, we inspect it within two business days. If it meets the condition above, we refund the purchase price to the original payment method. We do not refund the original shipping charge for change-of-mind returns. Your bank or card issuer may take 5 to 10 business days to show the credit.

Exchanges

If you would prefer a different size or colour, tell us when you contact us. Exchanges depend on stock. If the size you want is unavailable, we will refund the returned item instead.

Damaged or incorrect items

Please check your parcel when it arrives. If a garment is damaged, faulty or different from what you ordered, contact us within 48 hours of delivery with photographs of the item and its packaging. We will arrange a replacement, a repair or a refund, and we will cover the return postage.

Items we cannot accept

We cannot accept returns for items that have been worn, washed, altered or damaged after delivery, or that are missing their original tags. This does not affect your rights if an item is faulty or not as described.

Your consumer rights

This policy is in addition to your rights under applicable United States and Texas consumer law. If a product is not as described, not fit for its purpose or not of acceptable quality, you are entitled to a remedy regardless of the time limits above.